A Case Study on DME Billing Services

Just like any other business, DME providers also need to ensure efficiency and sustainability when scaling up their operations. From established workflows and adherence to documented procedures to the right use of technology and measurement tools, they are always in need of adaptable processes to ensure consistent growth.

Challenge

 Jeff Bailey, a DME provider from Texas was struggling with non-payment of invoices. Un-billed services and inaccuracies or missing information in claim forms were resulting in revenue loss, causing a drain on his revenue generation. He was looking for an expert billing team to help him overcome breakdowns in the billing process that is a long standing issue in the HME/DME community. He also needed help with AR practices and was in serious need to optimize his reimbursement practices.

Solution

 In order to obtain end-to-end medical billing solutions, Bailey chose to outsource billing needs to the expert team at 24/7 Medical Billing Services. The billing team instantly got in touch with the provider and started working on streamlining processes and improving efficiencies. The team not only ensured timely, error-free claims submission but also worked on missing or incorrect charges before claims are processes. With the billing assistance provided by 24/7 Medical Billing Services, Bailey and his team has been able to eliminate underpayments and denials. He has been able to accelerate cash flow and streamline the work flow of collections, billing and appeals procedure.

Result

With three months of continued partnership which is still growing, 24/7 Medical Billing Services has helped the DME provider focus on the growth of his business.

• Significant increase in revenue by improving collections.
• Maintained A/R days, resulting in improved cash flow.
• Access to real-time reports.
• Improved practices for coping with growth.
• Enhancement in efficiencies of internal teams.
• Better turnaround time for sales order, cash postings.